In this Voices interview, VP of Clinical Management, Ryan Krout, PharmD, sits down with Hospice News to talk about the role of a clinical manager at Enclara and the impact clinical managers have on quality, compliance and utilization. He highlights the key data insights that Enclara’s hospice partners find most useful with respect to utilization patterns, especially across multiple locations. And he also explains how Enclara’s benefits reach far beyond hospice agencies alone to make a positive impact on patients and families.
Hospice News: What career experiences do you most draw from, in your role today?
Ryan Krout:Our clinical pharmacist management program works with hospice leadership to improve quality and control costs, so it’s very much a hybrid role of clinical account management, strategy and patient care. My path to this role reflects that, from starting out as a retail pharmacist to account management for a large PBM and leadership in hospital and long-term care pharmacy operations. Each of those experiences has helped me grow our program over my four-plus years at Enclara.
Talk about the role of a clinical manager at Enclara and the impact clinical managers have on quality, compliance and utilization.
Ryan Krout: Our Clinical Management department is comprised of pharmacists who serve as clinical and business consultants. We work closely with hospice clinical and executive leadership. Our focus is on analyzing medication utilization, including prescribing and ordering trends, to identify areas where we can help hospices achieve greater efficiencies and provide the best possible patient care.
Education is a crucial factor for us. We collaborate with hospice leadership to improve clinical practices and enhance caregiver and patient support. We continuously strive to improve the educational programs and initiatives we offer.
