Enclara Pharmacia is committed to empowering nurses to provide exceptional care while minimizing the stress associated with this challenging yet rewarding field. At Enclara, “nurse experience” isn’t just a catchphrase; it’s the cornerstone of our service model. Central to that ethos are empathy and respect, values ingrained in every team member from day one. We understand that every interaction, whether with a person or with a digital tool, must embody these principles.
In the world of hospice care, medication management is paramount but can often be time-consuming. Our primary aim is to give nurses back precious time in their day, enabling them to deepen their level of care and stay on schedule to alleviate the stress of rushing between visits. It’s what we mean when we say, “You deliver the care, we make it easier.”
The Enclara nurse experience is where cutting-edge technology intersects with personalized service. While two decades ago, most interactions were via phone, today, 90 percent are electronic. The challenge lies in infusing these digital interactions with the same level of empathy and respect. We achieve this through meticulous design and continuous refinement, guided by invaluable nurse feedback gathered through various channels.
At the heart of our digital strategy is E3 Pro™, a versatile platform connecting multiple Enclara resources and offering seamless interoperability with electronic health records systems. Nurses appreciate that E3 Pro is built specifically for their medication management needs, streamlining dispensing both locally and through our next-day mail-order service. It also grants access to our interactive Medication Utilization Guidelines (MUGs)™ and a library of reference documents, ensuring nurses have comprehensive clinical guidance at their fingertips. Nurses are also able to rate their in-app interactions, which have consistently averaged over 4.5 on a five-star scale.
Recognizing that technology is just one part of an excellent experience, we have also made it effortless for nurses to connect with the compassionate and knowledgeable staff at our Memphis and Philadelphia contact centers. Unlike other PBMs that rely on ticket submissions and delayed responses, our customer service team provides real-time assistance during extended hours, with 24/7 pharmacy lines for urgent clinical concerns.
Empowering is about revolutionizing patient care, one interaction at a time. By prioritizing empathy, respect, and innovation, we are not only streamlining medication management, but also transforming the way hospice care is delivered. Whether you are seeking to attract top-tier nursing talent, improve medication management efficiencies or simply elevate the overall hospice experience, Enclara is here to support you every step of the way. Together, let’s make a meaningful difference in the lives of your nurses, patients, and their families.
Learn More About the Enclara Nurse Experience
Review Enclara’s four pillars of hospice pharmacy support: flexible medication access, innovative digital tools, expert clinical support, and customer focus.
Check out the Enclara ebook, Less Stress, Better Care: A Prescription for Staff and Caregiver Satisfaction. Based on the experience of Enclara’s clinical pharmacist managers and evidence-based best practices, this ebook explores the intersection between medication management and caregiver communication.
Explore Enclara’s approach to hospice success through VP of Client Services Patrick Leary’s recent conversation with Hospice News.
