October is Pharmacy Month and Enclara is fortunate to have many talented pharmacists and technicians throughout our organization. While we’re always pointing to the exceptional performance of those who make up our Patient Care Operations and Clinical Management teams, Pharmacy Month gives us an ideal timeframe to shine a special light on their impact on care quality at the end-of-life.
Pharmacists and Pharmacy Technicians: A vital part of the HEALTH CARE team
We are sincerely grateful to our Patient Care Operations pharmacists and pharmacy technicians who go above and beyond the call of duty to provide the best possible customer service to our hospice nurses partners. Their expertise is essential in developing clinical resources, providing consultations and overseeing fulfillment operations. The duties and responsibilities of our team do not stop there – we credit each of our team’s contributions to helping to improve medication use and advance patient care.
Call Center Team
A special “thank you” to our Call Center team of certified pharmacy technicians and pharmacists. Their collective years of experience in hospice and palliative care are evident with their approach to each situation with passion and determination.
Each Enclara team member plays an important role, carefully reviewing the needs of patients to ensure quality care – providing clinical insights, processing prescriptions, and consistent service.
ePrescription and Controlled Substances Team
Our Controlled Substances team deserves commendations for their exceptional work. As more hospices, prescribers and states adopt ePrescribing, the team efficiently and accurately processes all ePrescriptions, as well as faxes for controlled substances. They are focused, flexible and detail-oriented, ensuring that every prescription processed reaches the pharmacist for timely review and dispensing.
Training and Quality Team
Our Training and Quality teamwork in conjunction with our Clinical Education team to develop clinical resources, case studies and support materials for the Enclara Learning Academy, Palliative Pearls Newsletter, and presentations at national and state associations. They ensure that internal and external operating procedures are sustainable, efficient and effective, while always remaining focused on continual quality improvement and enhancement of skills.
Clinical Management Team
Finally, our Clinical Management teams of dedicated pharmacists work with each individual Enclara hospice partner to create a strategic plan to enhance patient care and improve financial outcomes. Each of Enclara’s clinical managers conducts utilization management reviews to lead quality improvement projects and create educational programs specific to the needs of each individual hospice. In fact, our Clinical Management teams are often recognized by our clients for their level of support and dedication for improving end-of-life care.
Proactive Service, Positive Outcomes
Enclara is honored to showcase our team of pharmacy professionals and their commitment to providing an unmatched level of customer service, unprecedented responsiveness and proactive approach to helping clients optimize excellent patient care.