Customer Focus
We are focused on delivering the best nurse, executive, and patient experience possible through a structured process of implementation, engagement and monitoring of customer satisfaction. With Enclara Pharmacia, you’ll have a team of business and clinical resources ready to support your hospice’s unique needs and long-term goals.
Hospices of all sizes and operating models count on Enclara’s revolutionary tools and 24/7 clinical expertise. The combination of our powerful technology and personal service helps all hospices provide the highest quality care in the most sustainable manner possible.
Account and Clinical Management
We excel when it comes to providing superb customer service and support. A dedicated account manager oversees individualized business reviews, financial reporting and case trending for your hospice to ensure we meet or exceed your expectations. Each hospice is also assigned a clinical pharmacist manager to guide utilization management, benchmarking and quality improvement projects. This proactive support is focused on improving financial and clinical outcomes.
Customer Service
Enclara’s Patient Care Operations team includes clinicians and other service professionals committed to serving the medication needs of every patient. Enclara pharmacists provide clinical consults on symptom management as well as support for drug conversion, deprescribing, medication discontinuation, and transitions from high-cost medications to clinically appropriate formulary alternatives. Our team is readily available to speak with you 24 hours a day, 7 days a week, serving as an extension of your hospice care team to support patients.
You’re there for your patients. Find out how we’re there for you.
Our expert teams specialize in medication access, technology, pharmacy claims, and more, ensuring that your patients receive the highest quality of care possible. Trust Enclara to help you navigate the complexities of hospice and palliative care with confidence.
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