Customer Focus

We are focused on delivering the best nurse, executive, and patient experience possible through a structured process of implementation, engagement and monitoring of customer satisfaction.

Account and Clinical Management

We excel when it comes to providing superb customer service and support. A dedicated Account Manager oversees individualized business reviews, financial reporting, and case trending for your hospice to ensure we meet or exceed your expectations. Each hospice is also assigned a member of our Clinical Pharmacist Management team to guide utilization management, benchmarking and quality improvement projects. This proactive support is focused on improving financial and clinical outcomes.

Customer Service

A dedicated team of clinicians and professionals in our Call Center is committed to serving the medication needs of each and every patient. Pharmacists in the Call Center—and the entire Enclara Pharmacia staff—consider themselves a part of each hospice, and are accessible 24 hours a day, 7 days a week. These specially trained hospice and palliative care clinicians and professionals are available for consultations regarding difficult symptom management, opioid conversion and any other questions.